ありがとうのちから

うちのある大工工事店の社長はいつも電話を切るときには「ありがとうございした!」って言う。 立場上、手直しの工事の依頼とか管理や報告の指導をしないといけないので電話口でつい強く言ったときも、少々お願いできない様な依頼をしたときも、まあ、その依頼の答えはYESかNOはか別にして必ず「ありがとうございした!」って電話を切る。本人は意識してるのか無意識なのかよくわからないけどその「ありがとうございした!」という言葉に助けられることが多い。電話切った後にきつく言ってしまったな〜って思うときは特に思う。 

つい最近、約2ヶ月くらい前に家を引き渡したお客さんの所に行った。「とても満足してます」とすてきな笑顔で言ってくれた。その方は工事中からいつも「ありがとう」と言ってくれていた。打ち合わせだったり、ちょっと無理なお願いをしたときも、うちがやって当たり前の事を当たり前にやっても、いつも。最近はお金を出して家を購入してるんだからやってもらって当たり前と思っている方が多いように思う。(そこまでは思ってなくても販売者ー購入者の関係が成り立ってるから、サービスの提供者ー収受者で、商売をしている以上はそんな関係が当たり前といえば当たり前だけど。。。)でもその方はいつも「お世話になります。ありがとう。」と言ってくれるから正直こちらも頑張っていいものを作ろう!って思いながら完成まで工事できた。その結果すごく満足してくれる家になったんだと僕は思う。 

ありがとう」という言葉。 

何気ない言葉だけど、相手にきちんと感謝の気持ちを言葉で伝えると言う事は案外できてない事が多いかもしれない。物は考えようで感謝できる事はいくらでもあって、例えばあたりまえにこうやってブログを更新している事だってありがたい事だとも思えるし、この世に生まれてきた事だって感謝できる事。どれだけ感謝を伝えれるかで相手の気持ちのレベルの度合いが変わりよい関係が築ける。WinーWinの関係の相乗効果があるんじゃないかなと思う。それがより多くの人と築く事ができたら幸せだな〜と思う。逆にちょっときついなと思っていても「ありがとう」と声に出す事で、昔から「言霊」っていって言葉には魂が宿るってよく言うけど、言葉のほうが気持ちに先行して、自分を高めてくれる事もあるのかなと。感謝の気持ちを伝えると言う事は自分を高める意味でもすごく大事な事だなって最近いろんな人に勉強させられました。

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